Money Worries
If you're struggling with the cost of living, debt or saving money, you're not alone. We're here to help you get the support you need.
How can we help?
Cost of living
Sort out your finances
Knowing where your money's going each month allows you to plan ahead, budget, and save for the future.
Planning your budget
With Money Helper's Budget Planner you can see exactly how you're spending your hard-earned cash – from from your everyday expenses to those luxury treats.
Lowering your energy bills
Get practical tips from The Energy Saving Trust and Snugg on how to reduce your energy bills and make your home more energy efficient. It’s about thinking smarter to make bigger savings.
Benefits calculator
People in the UK miss out on benefits and tax credits worth more than £10 billion a year. Make sure you’re not one of them with StepChange’s free online checker.
Extra Support
We’ve teamed up with carefully selected providers that can offer help and support when it matters most. Asking for information or guidance will not impact your credit file and can be the first step to finding a better solution.
Get debt advice from StepChange
StepChange offers free, confidential, and unbiased financial advice to get you out of debt.
Visit StepChange
Find support with Lightning Reach
Lightning Reach helps you find financial support such as grants, local schemes and discounted tariffs.
Visit Lightning
Problem debt - Your questions answered
One in six people in Britain has a debt problem, which means that more people than you think may be grappling with the same issues as you.
How can I budget to be financially fit?
Follow this simple step-by-step guide to take control and make the most of your money.
Product Help
Overdraft
I’m worried about…
- I’ve gone over my overdraft, what happens now?
- I’m struggling with overdraft interest charges.
- I’ve been using my overdraft a lot or I have received a communication about ‘repeat overdraft usage’.
How we might be able to help:
- A pause in overdraft charges could help you get back on track.
- A repayment plan to help you pay off an unarranged overdraft.
Useful resources
Tips to reduce your overdraft (PDF)
TSB: Current account overdraft
Mortgage
- I’m worried about losing my home if I can’t keep up with my mortgage.
- My mortgage costs me too much each month.
How we might be able to help:
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With a plan to get your payments back on track.
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With a temporary reduction in payment amount, or a payment holiday. This is subject to criteria and may result in you paying more interest overall.
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Combine multiple debts into a single, more cost-effective option.
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Reduce your monthly mortgage payment, for example by switching to a new fixed rate or extending your term. Note, extending your term means paying more overall.
We have signed the Mortgage Charter to help mortgage customers, who are struggling with rising interest rates, get back on track and feel more confident about their money. Find out more.
Useful resources
TSB: Existing Mortgage Customers
Citizens Advice: Mortgage problems
Loans
I’m worried about…
- I’ve missed a loan payment.
- My loan costs me too much each month.
How we might be able to help:
- A repayment holiday could help. It's subject to eligibility, approval and conditions. And if you take a repayment holiday, the length of your loan will increase, meaning you'll pay more interest overall. Read more about loan repayment holidays.
- Change your repayment plan to make your monthly payments more manageable.
Useful resources
MoneySavingExpert: debt help information
Credit Card
I’m worried about…
- Living off my credit card and the balance keeps rising.
- I need some breathing room from mounting interest costs.
- I’ve received a ‘persistent debt’ letter.
How we might be able to help:
- Changing your payment date to a day that suits you better.
- Help you set up a Direct Debit to help you meet your minimum payment on time and avoid late fees.
Useful resources
TSB: Four simple rules to using Credit Cards
TSB: Credit cards - What is ‘persistent debt’
Savings
I’m worried about…
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Not having enough for an unexpected expense (e.g. Car or Home repair)
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Not having enough money for a family holiday
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Not having enough money to buy Christmas, birthday presents
How we might be able to help:
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Savings Pots - set yourself goals and track how your Savings Pots are growing. Put money aside in up to 5 individual Savings Pots.
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Save the Pennies - round up every debit card payment to the nearest pound. The difference goes straight into your Savings Pot or any other eligible TSB savings account.
The quickest way to pay your overdraft or loan is via the mobile banking app or Internet Banking. You can also use our automated telephone service; visit our contact us page, call the number for your account type and follow the instructions.
Loss of job or income
I’m worried about…
- Getting behind with my bills.
- I think my employer has treated me unfairly.
- I have a reduced income, and can’t keep up with payments.
How we might be able to help, depending on your circumstances:
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Give you a repayment holiday on your loan or mortgage.
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Pause interest and charges for a period.
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Explain what options are available to you.
Bereavement
I’m worried about…
- What do I do after someone dies?
- I’ve been left to settle the deceased’s debts
- I can’t keep up my payments
How we might be able to help:
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Refer you to a trusted independent service for help
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Explain what options you have available
Useful resources
Citizen’s Advice: Death and wills
Long-term illness
I’m worried about…
- I’m worried that my long term illness or disability is affecting my money.I think my employer has treated me unfairly.
How we might be able to help:
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Understand your circumstances and we will work together to support you.
Useful resources
TSB: Support with chronic illness
Money Helper: Illness and disability
Gambling
I’m worried about…
- My gambling is affecting my finances and family.
- Not being able to stop using gambling websites or apps.
How we might be able to help:
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We can offer you support and guidance on how to deal with a gambling problem.
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We can support by adding a gambling block through our mobile banking app. If you are 18 or over and have a TSB debit card, you can apply a gambling block by tapping ‘Manage Cards’ in the TSB Mobile Banking App.
Useful resources
Stepchange: Gambling and betting debts.
Money and debt advice over the phone and online.
Support if gambling is affecting your finances.
Gamban
