We remain committed to face-to-face services through a branch network that covers the whole country, and over 90% of our customers are within a 20 minute drive to their closest branch, or the location of a Money Confidence Expert. To make sure our branch services reflect the current and future needs of our customers, we want to keep open the locations that are used the most. But sometimes this means that we have to close some locations. Across all our locations we've seen:
There are many reasons you may need us to work with you differently, either now or in the future. You may need extra support with your wellbeing, a life event, or because you find yourself in a vulnerable situation. We want to support you with these changes and where we can, tailor our support to your individual banking needs. If you’d like to chat to us about these changes, you can:
There’s also more information on how we can support you here.
We’re here to help customers through the changes, and our Handy Guide explains all the ways you can bank with us, including:
If you would like the convenience of not travelling to a branch, there are lots of other ways you can bank with us. And you can still have the reassurance of someone to talk to face-to-face when you want to.
Manage your everyday money
Check your balance, make payments, pay in cheques, or chat to us 24/7 quickly and easily with our mobile banking app or online banking.
Talk to us about bigger things
Our Money Confidence Experts are ready to chat to you about achieving your goals or helping with money challenges using our Video Banking service.
Get cash out or pay money in
To get cash you can use any cash machine, Post Office, Banking Hub, TSB branch, Pod or PayPoint free of charge. You can pay in cash or cheques at any TSB branch, TSB cash machine or Post Office or pay in cheques using our mobile banking app. And you can withdraw or pay in cash (notes) at TSB Pods and deposit machines across the UK.
Find out more about Mobile Banking at tsb.co.uk/mobile or tsb.co.uk/business/mobile
Find out more about Online Banking at tsb.co.uk/online or tsb.co.uk/business/online
You can book a Video* or Telephone Banking appointment 7 days a week, Monday - Friday 8am to 8pm, Saturday 9am to 5pm and Sunday 10am to 2pm.
Find out more and book an appointment at tsb.co.uk/appointments
Find a TSB branch, Pod or Banking Hub at tsb.co.uk/branch-locator
Find a Post Office at tsb.co.uk/postoffice or
tsb.co.uk/business/postoffice
Find a PayPoint at link.co.uk/cash-locator(opens in a new tab)
Find a deposit machine at cashaccess.co.uk/deposit-services/(opens in a new tab)
Find out more about accessing cash services at link.co.uk/helping-you-access-cash(opens in a new tab)
(opens in a new tab)
When it can't wait, maybe because you're worried about fraud, have a problem with a card or payment or a money challenge, our teams are on hand to help. You can chat to us online using our mobile banking app at tsb.co.uk/help or tsb.co.uk/business/help or call us on 03459 758 758, or if you're a business customer 03459 758 758.
*Our Video banking appointments are only available for personal banking customers.
Our Money Confidence Experts are available to support you at our Pop-ups and Pods. So if you need a face-to-face chat about your money, they’re available at an accessible location, and can help with most of your banking needs. You can also book a Video or Telephone appointment with them if you’re unable to travel.
We partner with LINK and Cash Access UK to ensure our customers can easily access their cash.
Find the best way to withdraw cash
Use LINK's cash locator(opens in a new tab) to find the best way to take cash out in your area.
Need better access in your community?
Find out about LINK and how they can improve access to cash in your community.
Banking Hub services
Cash Access UK are opening Banking Hubs across the UK so that vital cash and banking services can be provided where they are needed most. The Banking Hubs are shared by UK banks and are open to customers for everyday personal and business banking services. Banking Hubs have a Post Office counter and will be able to help you with services such as:
Where there’s a TSB Money Confidence Expert available at a Banking Hub you will be able to get help with other banking services.
For more information on services, including which Banking Hubs have a TSB Money Confidence Expert available, go to tsb.co.uk/bankinghubs.
To find out more about Cash Access UK go to cashaccess.co.uk.
Cash deposit machines
Our personal and business customers can use their debit or ATM card to deposit notes and coins into their TSB account, using Cash Access UK's (CAUK) self-serve machines. You may also be able to withdrawal cash at some CAUK machines. These services are free of charge for TSB customers, but charges may apply for Business Banking customers.
For more information on the deposit services available through Cash Access UK and their locations go to cashaccess.co.uk/deposit-services.
Post Office services
You can use any Post Office to pay-in cash and cheques or check your balance and some Post Office branches offer additional services. To check the services and opening times of branches visit tsb.co.uk/postoffice.
Before we reach a decision to close a location or change the opening hours, as part of our commitment to the Access to Banking Standard, we carry out a full local analysis to understand the impact the change may have on the community, which includes:
How customers use the location now
Local banking alternatives such as Post Office branches
How customers use of the location has changed over time
Whether we own or lease the location
It’s important to us that we engage with the community about the impact any closure may have. So, as well as getting in touch with customers, we’ll be talking through the changes with members of the local community. If you are a member of the local community and would like to contact us about these changes, you can use this form to log your details and someone will be in touch with you. If you are a personal banking customer you can also call us on 03459 758 758, or if you're a business banking customer call us on 0345 835 3858. Where we can we'll publish details of any feedback we've received about the closures in a Community Engagement summary six weeks before the changes take place. You can read our Review and Community Engagement summary by clicking on the table below.
It’s important to remain vigilant and wary of unexpected phone calls, texts or emails from fraudsters. Find out more information about how to protect yourself from fraud.
*The information and data used on this page are correct at time of print.
TSB Bank plc. Registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland, no. SC95237.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240.
TSB Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service.
Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service. Not all telephone banking services are available 24/7.
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